Materials supplied and fitted by Atlantic will be charged for at cost plus 20%. Any time spent collecting materials constitutes work and will therefore be charged for accordingly up to a maximum of 30 minutes.

Charges are per hour except those marked with a * which denotes FIXED PRICE work. Further discounts are available where applicable.

There is a minimum charge of one hour on all jobs, thereafter work is charged in 30 minute increments. All rates exclude the cost of materials and are subject to 20% VAT.

Customers are not charged for time spent traveling to jobs, unless materials are collected on route whereby the time charged will be 30 minutes only.

All contracts carried out by Atlantic on behalf of our customers are done so for the fixed quoted price sum only, unless clearly stated otherwise. This is for your peace of mind, ensuring no quoted works will have any added extra’s whatsoever.

Most quotes or estimates are not charged for e.g.: new boiler quote or a quote for a new bathroom installation and Atlantic is always delighted to offer its help and expertise. If, however, it might be necessary for Atlantic to carry out a certain amount of preliminary investigative work in order to provide the customers with a more accurate and detailed quote, it may be necessary to levy a charge in advance. Please note that this will only be done with prior agreement with the client and the charge for this preliminary investigative work is fully redeemable on acceptance of our quotation. Further to this, should you only want a quote, then requests for quotes should be scheduled with our office at the time of you call. Once an engineer has commenced work to actually rectify a problem, this constitutes work and the total cost will be calculated at the going rate (see rates above), irrespective of whether we then provide a quote for necessary remedial works or not.

Materials supplied and fitted by Atlantic will be charged for at cost plus 15%.  Any time spent collecting materials constitutes work and will therefore be charged for accordingly with the agreement of the customer up to a maximum of 30 minutes.

Parking is a legitimate and real cost of any service related business in the Capital, and whether we like it or not – just like tax and Vat, everyone pays. The only difference is how a customer is charged, IE is it hidden in the hourly rate or charged for separately.

At Atlantic we have listened to our customers needs over the years and 99% of them are happy for us to charge for parking separately. Why?

• Our hourly rate is kept lower
• Not all customers are indirectly being charged the same rate for the most expensive parking costs.
• customers who have off street parking can benefit
• customers who have no parking costs can benefit

So, whether you live in a Free Zone,£1.80, £2.40, £3.00, or £4.00 per hour zone, the parking you need to pay for will be charged for and clearly shown separately on your invoice.
All Fixed Price quoted works already include parking.

Parking space in London can be extremely hard to find at times with some metered zones limiting usage to a maximum of two hours. Unfortunately parking fines will come with the territory – for our account of course, though we do appreciate customers giving any parking advice where possible.

Atlantic does its best to ensure that payment for its quality services are made as convenient as possible for you – the valued customer. This means we accept cheques, cash, electronic transfers, debit cards and all major credit cards [two percent surcharge on credit cards is applied].

When you call, our friendly office staff will help you make the most suitable arrangements possible.

Account facilities are also available by arrangement.

For all non account customers, payment is to be made on receipt of invoice and completion of work, unless otherwise pre-arranged by our office. All work is carried out in accordance with our Terms & Conditions.