Atlantic’s progressive thinking governed by traditional values – guarantees you satisfaction. Without your satisfaction Atlantic cannot be successful. In building the company over the last twelve years Atlantic has seen a growing returnee-customer base and an ever increasing number of new clients referred by satisfied customers.
So, at Atlantic, we know that guaranteeing excellent service and workmanship is essential both to the client and the company. Your satisfaction equals Atlantic’s success.
- All materials and products supplied by Atlantic are covered by the manufacturers own warrantees. Whenever necessary and appropriate, Atlantic always goes to bat for its customers regarding warranty issues and queries with manufacturers.
- Any defects arising from faulty installation or repair works are guaranteed for 12 months. [Unless otherwise agreed with the client at the time of installation]
- Boilers installed by Atlantic, and accompanied by our own written warranty are fully guaranteed for 5 years [All boilers must be serviced annually by Atlantic and systems must be free of debris]
- Tiling and Wet rooms are guaranteed against leaks for 10 years [Silicone seals and tiles must be checked and maintained by Atlantic every 18 months]
Atlantic has a fully trained Quality Control manager, who will call free of charge to inspect work and advise customers on the most appropriate course of action, if and when required.
In the unlikely case of any defect arising from faulty installation or repair work occurring within the guarantee period, our customers are always treated as a priority and are dealt with at the customer’s earliest possible convenience.
Problems which arise outside the company’s standard guarantee period may also be rectified free of charge, or at a partial charge, at the company’s discretion.
London currently has no other service related company that can entirely match our genuine guarantee policy for all our specialist services, and this comes from our desire to remain London’s number 1 service related company