The Company

Atlantic Plumbing & Heating, established in 1999, has developed into a major service company in South West London. The company has earned a well deserved reputation in the industry for high quality workmanship.  Atlantic is a company that practices progressive thinking while respecting traditional values. It has become synonymous with providing quality and expert services in plumbing, heating and related trades. Over the past dozen years Atlantic has expanded specialized services to include electrics, roofing, tiling, bathrooms, wet rooms, kitchens, painting/decorating, office and home refurbishments, just to name some of the areas it specializes in.

Atlantic Plumbing & Heating has a full compliment of registered and qualified engineers and craftsman to meet your needs. The company has a fleet of vehicles serving the South West and West London areas, and it will also cover other areas by arrangement. The Atlantic Plumbing & Heating office and showroom is conveniently located in Parsons Green, Fulham.

Frank Harrington photoAtlantic Plumbing & Heating was founded by the husband and wife team of Frank and Davidene Harrington. Together, and with the help of Atlantic personnel, they have built Atlantic up as an excellent and reliable service company devoted to providing quality service to all.

Davidene and Frank are complemented by experienced and courteous office personnel who are always ready to take your call. This friendly office team is backed by long standing (8 years) Public Relations & Marketing Manager – Ray Skett,  (4 years) Office Manager – Camilla Smith and (8 years) Head of Accounts Department – Paul Burrows.

Atlantic Plumbing & Heating is proud of the fact that many of our qualified and expert workmen and craftsman have been with the company for many years, in fact currently all but one engineer have been with the company for a minimum of 6 years. The initial emphasis Atlantic placed upon teamwork has continued to play a central and important role.

Atlantic Plumbing & Heating is only a call or an email away. For prompt and courteous service carried out by our qualified engineers and craftsman call us at 0207 736 0303 where our friendly and knowledgeable staff will be happy to book you in as quickly as possible.

Atlantic’s progressive thinking governed by traditional values – guarantees you satisfaction. Without your satisfaction Atlantic cannot be successful.  In building the company over the last twelve years Atlantic has seen a growing returnee-customer base and an ever increasing number of new clients referred by satisfied customers.

So, at Atlantic, we know that guaranteeing excellent service and workmanship is essential both to the client and the company. Your satisfaction equals Atlantic’s success.


  • All materials and products supplied by Atlantic are covered by the manufacturers own warrantees. Whenever necessary and appropriate, Atlantic always goes to bat for its customers regarding warranty issues and queries with manufacturers.
  • Any defects arising from faulty installation or repair works are guaranteed for 12 months.  [Unless otherwise agreed with the client at the time of installation]
  • Boilers installed by Atlantic, and accompanied by our own written warranty are fully guaranteed for 5 years [All boilers must be serviced annually by Atlantic and systems must be free of debris]
  • Tiling and Wet rooms are guaranteed against leaks for 10 years [Silicone seals and tiles must be checked and maintained by Atlantic every 18 months]

Atlantic  has a fully trained Quality Control manager, who will call free of charge to inspect work and advise customers on the most appropriate course of action, if and when required.

In the unlikely case of any defect arising from faulty installation or repair work occurring  within the guarantee period, our customers are always treated as a priority and are dealt with at the customer’s earliest possible convenience.

Problems which arise outside the company’s standard guarantee period may also be rectified free of charge, or at a partial charge, at the company’s discretion.

London currently has no other service related company that can entirely match our genuine guarantee policy for all our specialist services, and this comes from our desire to remain London’s number 1 service related company

Hourly Rates

–    Plumbing £75
–    Gas Central Heating [Gas safe registered] £85
–    Electrical [NIC EIC] £85
–    Drain Jetting [High pressure water jetting] £150
–    Other Trades £60
–    Boiler Service £110 *
–    Landlord’s Certificate £110 *
–    Certificates, Surveys & Inspections [Pease see other services]*

Materials supplied and fitted by Atlantic will be charged for at cost plus 20%. Any time spent collecting materials constitutes work and will therefore be charged for accordingly with the agreement of the customer up to a maximum of 30 minutes.

Charges are per hour except those marked with a * which denotes FIXED PRICE work. Further discounts are available where applicable.

There is a minimum charge of one hour on all jobs, thereafter work is charged in 30 minute increments.  All rates exclude the cost of materials and are subject to 20% VAT.

Customers are not charged for time spent traveling to jobs, unless materials are collected on route whereby the time charged will be 30 minutes only with the prior agreement of the customer.

Fixed Price Work
All contracts carried out by Atlantic on behalf of our customers are done so for the fixed quoted price sum only, unless clearly stated otherwise. This is for your peace of mind, ensuring no quoted works will have any added extra’s whatsoever.

Most quotes or estimates are not charged for e.g.: new boiler quote or a quote for a new bathroom installation and Atlantic is always delighted to offer its help and expertise. If, however, it might be necessary for Atlantic to carry out a certain amount of preliminary investigative work in order to provide the customers with a more accurate and detailed quote, it may be necessary to levy a charge in advance. Please note that this will only be done with prior agreement with the client and the charge for this preliminary investigative work is fully redeemable on acceptance of our quotation. Further to this, should you only want a quote, then requests for quotes should be scheduled with our office at the time of you call. Once an engineer has commenced work to actually rectify a problem, this constitutes work and the total cost will be calculated at the going rate (see rates above), irrespective of whether we then provide a quote for necessary remedial works or not.

Materials supplied and fitted by Atlantic will be charged for at cost plus 15%.  Any time spent collecting materials constitutes work and will therefore be charged for accordingly with the agreement of the customer up to a maximum of 30 minutes.

Parking is a legitimate and real cost of any service related business in the Capital, and whether we like it or not – just like tax and Vat, everyone pays. The only difference is how a customer is charged, IE is it hidden in the hourly rate or charged for separately.
At Atlantic we have listened to our customers needs over the years and 99% of them are happy for us to charge for parking separately. Why?
–    Our hourly rate is kept lower
–    Not all customers are indirectly being charged the same rate for the most expensive parking costs.
–    customers who have off street parking can benefit
–    customers who have no parking costs can benefit

So, whether you live in a Free Zone,£1.80, £2.40, £3.00, or £4.00 per hour zone, the parking you need to pay for will be charged for and clearly shown separately on your invoice.
All Fixed Price quoted works already include parking.

Parking space in London can be extremely hard to find at times with some metered zones limiting usage to a maximum of two hours. Unfortunately parking fines will come with the territory – for our account of course, though we do appreciate customers giving any parking advice where possible.

Atlantic does its best to ensure that payment for its quality services are made as convenient as possible for you – the valued customer. This means we accept cheques, cash, electronic transfers, debit cards and all major credit cards [two percent surcharge on credit cards is applied].

When you call, our friendly office staff will help you make the most suitable arrangements possible.

Account facilities are also available by arrangement.

For all non account customers, payment is to be made on receipt of invoice and completion of work, unless otherwise pre-arranged by our office. All work is carried out in accordance with our Terms & Conditions.

Gas Safe Heating & Plumbing Engineer

Atlantic Plumbing and Heating is a well established maintenance and installation company in London, SW6.

The company practices progressive thinking along with traditional values and its engineers take great pride in their ability to ensure that all Atlantic customers’ needs are always met to their full satisfaction.

Atlantic now has openings for ambitious, reliable self-motivated and qualified Gas safe Heating and Plumbing engineers. This is an excellent long term opportunity for the right person who wants to grow professionally with a growing company. Atlantic is looking specifically for engineers who strive for excellence – people who consciously set themselves apart from the mainstream.

Atlantic provides a continuous supply of work. It has an excellent employment package including company van and clothing. The company offers excellent rates. Work is conveniently centered around south and southwest London.

(Note: All applicants must be willing and able to work overtime from time to time – when and as the need arises.)

Requirements for successful applicants are as follows:

  1. You must have completed a bona fide plumbing apprenticeship.
  2. You must have documentation covering all relevant qualifications.
  3. You must have at least 4 years of experience in the industry from completion of your apprenticeship.
  4. You must be able to provide references from employers for the past two years.
  5. You must have excellent communication skills and a sound work ethic.
  6. Successful applicants will need to reside in London, due to the location and nature of the work.Please fax/send your CV to Atlantic Plumbing and HeatingFax 0207 736 0304

I would recommend to anyone!

I just wanted to email to say what a pleasure it has been dealing with Atlantic.  I would recommend to anyone!  I was fed up of dealing with cowboy plumbers and then came across Atlantic – professional, trustworthy, reliable, prompt and at long last fixed a problem that others couldn’t.

Thank you!  Laura Raven

Superb Tiling

As her plumber was busy she told me to phone up Atlantic Plumbing. No new bath, only resurfaced, excellent. V friendly, helpful and polite. Work team like everybody, superb tiling, always on time, tidy.

Gas Safety Certificate

I like the way Atlantic Plumbing monitors the annual timing for our LLs Gas Safety Certificate, We rely on them to send us a reminder every year.” B. D.

Expert Advice

“Very good to get such quick and expert advice and service . Excellent response.” Ms. M.S.

Very Satisfied

“I would like to take this time to say thank you. I am very satisfied now I am warm. The gentleman who came was very good.” Mrs. S

Very Good Job

“Just to let you know that the job’s completed now and I’d like to thank you for ensuring that everything was seen to by today. I think Rob and Sebastian did a very good job.” M.T.

Superb Tiling

As her plumber was busy she told me to phone up Atlantic Plumbing. No new bath, only resurfaced, excellent. V friendly, helpful and polite. Work team like everybody, superb tiling, always on time, tidy

Really Satisfied

“I am really satisfied with everything. Everything is fine. You were efficient, friendly. I am very happy.” M.

Efficient service

“Efficient service – as a repeat customer the price is right too.” P

Helpful Advice

“Appreciated receiving helpful advice in the case of a weekend emergency. The advice allowed us to control the situation and then have the company repair the problem first thing Monday.” H. F. A.

Totally professional

After months of getting various quotes for replacing my boiler which involved a great deal of waiting and frustration, Frank Harrington of Atlantic came to see me the same day. I had a detailed quotation delivered by hand the next day and work started within two days. Totally professional from start to finish, a great job was done. Would not hesitate to recommend them.

British Telecom

“Thank you for attending to our problem so promptly.” B. T.

Considerate Engineers

“Would you please thank the two very friendly and considerate engineers that you sent to us.” R.K.T.

Prompt Attention

“Dear Camilla:
Once again, please accept my apologies for waking you up at 5AM this morning. I had no idea that the emergency number for Atlantic Plumbing would be one of the office staff! Thank you for your prompt attention to the plumbing issue we had. The plumber arrived promptly at 8AM and dealt with the matter efficiently and professionally. Robert R.


“The lessees that we recommended Atlantic Plumbing to have come back to us and said that your firm had been very efficient, polite, professional and [a] lovely bunch of guys. Just thought I’d let you know.” Dauntons

Atlantic Plumbing and Heating are experts in the installation of all plumbing, heating and drainage systems. Moreover the company regularly designs unique systems for experienced and qualified tradesmen, designers, architects and most importantly, our own private clients, for whom Atlantic carries out the installation directly.

customer-adviceIn our view, the most significant step anyone should take prior to commencement of any works is seeking expert plumbing advice. Phone a few companies and get a feel for which one offers you valuable and knowledgeable advice. Secondly, always ensure when obtaining quotes, that you compare apples with apples. A well designed system may take more time to install, initially costing more money but this thoroughness will save you money in the long term. Though you should always have an itemized quote knowing what you are paying for.

Good advice is absolutely priceless!

Sound and expert plumbing advice and design along with expert and sound installation guarantees you and future occupants of your home will enjoy a system that provides many years of simple to use, efficient and reliable service. A well designed and installed system economizes on running and maintenance costs.

Our experience more often than not typically reveals problematic systems that have been poorly designed rather than poorly installed. Due to the many complexities in this field, along with the various systems available to choose from in the UK, customers unfortunately do not always benefit from the expert plumbing advice and design that Atlantic certainly can provide. Too often trusting consumers are let down by the disingenuous and even bona fide tradesmen, simply unaware of the technical and product advantages available in today’s fast moving market. In either event consumers do not receive the value for money that they rightly should expect and definitely receive.

In summary: Clearly there are many decisions to make and important information and useful facts to consider prior to carrying out any work – be it for home or office. Atlantic strives to design and install quality plumbing, heating and drainage systems. We all know that spending money on a plumbing and heating system does not have the same appeal as purchasing a luxury bathroom or a modernized kitchen say, but at Atlantic we want our customers to genuinely feel they have received true value for money and that they then enjoy and appreciate the short and long-term benefits of a job well done.

This is Atlantic’s goal and it begins by ensuring all Atlantic’s clients are made aware of the quality and benefits they will receive by choosing Atlantic Plumbing and Heating.

So why not make your first step towards becoming a satisfied Atlantic client by calling our friendly staff at 0207 736 0303 who will be delighted to set up a mutually convenient time to arrange an on site visit.

You can call . . . we can help.

Atlantic Plumbing and Heating: practicing progressive thinking with traditional values.

“An ounce of prevention is worth a pound of cure.”

1.   handy-tips Locate and label the stop-valve on the incoming water mains supply main.
2.    Locate and label all stop-valves and check them periodically.
3.    Know the location of drain off valves to empty water and central heating systems once the source of heat has been turned off.
4.    See that all exposed pipes and storage systems are properly insulated.
5.    In very cold weather take care to prevent water pipes from becoming frozen. E.g., if the storage cistern is located in a roof space, opening the hatch allows heat from the house to keep the cistern from freezing. This may proof useful if you are going on holiday.
6.    Inspect your water tank regularly to make sure it is in sound condition. Call us at the first sign of any problems.
7.    Also check the state of flexible hose pipes to plumbed-in domestic appliances at regular intervals.
8.    Dripping taps and leaking ball valves indicate your plumbing system requires maintenance. Please call us before they become major problems.
9.    Have boilers and other heating appliances serviced regularly. See our maintenance schedule for Landlord safety Certification and Boiler Service Options.
10.    Keep our address and telephone number handy. We are always only a phone call away – 24/7
11.    Ensure all hot water and heating is on timed to cut down on running costs.
12.    Bleeding radiators of air will increase efficiency and prolong a systems lifespan
13.    Flush out heating systems at a minimum interval of once every 3 years as per boiler manufacturers recommendations.
14.    Never have tiling work carried out by handymen – this is a total false economy. Ask for guarantees.
15.    Always use Gas Safe engineers on gas work – Never attempt to work on gas appliances yourself. It won’t save you money and it could cost you your life.
16.    Don’t put baby wipes down drains
17.    If you have a very old plumbing and heating system, and when going away on holidays, always have somebody check you home periodically – or alternatively switch off all stopcocks and drain down storage tanks.
18.    Make sure you stay Gas Safe when you are on holiday
19.    Lastly, call Atlantic if you need help, it’s as simple as that!

Emergency Service Available call 020 7736 0303 for a prompt response from our London plumbers.

Be Gas Safe at home. Understand the risks of dangerous gas work and only use a Gas Safe registered engineer

We take it for granted that our boilers, cookers and gas fires are safe. It is only when there is a problem with an appliance that many people take any notice of it at all.

gas-safe-infoWhat are the gas safety risks of dangerous gas work?

Dangerous gas work can be deadly.  Badly fitted and poorly serviced appliances can cause the following gas safety risks:

  1. gas leaks
  2. fires
  3. explosions
  4. carbon monoxide poisoning

Top tips for gas safety

1.Only use a Gas Safe Registered Engineer to fit, fix or service your gas appliances, including your:

  • gas boiler
  • gas fire, gas cooker or hob
  • central heating system, radiators or your hot water system, if they are connected to either a Natural Gas or LPG (liquefied petroleum gas) supply

2. Always check the engineer’s Gas safe Register ID card. All Gas Safe registered engineers carry a Gas Safe Register ID card, with their own unique licence number, showing the type of work they are qualified to do.

3. Get your appliances regularly serviced and safety checked every year, or in accordance with your manufacturer’s guidelines, by a Gas safe registered engineer.

Your Gas Safe registered engineer will carry out tests and checks to establish your appliances are operating safely.  Where an appliance or pipework has been installed in an unsafe way, or is operating unsafely and the engineer can not rectify the situation immediately, they will follow the guidance outlined in the Gas Industry Unsafe Situations Procedure (GIUSP) to make the installation safe.  This is the industry accepted document for guiding engineers on dealing with unsafe situations.

4. Fit an audible carbon monoxide alarm.  An alarm will alert you to the presence of the poisonous gas carbon monoxide, produced by unsafe gas appliances.  Make sure you know the symptoms of carbon monoxide poisoning.

5. If you think there might be a gas leak or notice any signs of carbon monoxide, act fast and follow our advice for Emergency Gas Leak.

gsreg_logo_regMake sure that your new home is gas safe

Homebuyers cannot always be sure when the gas appliances in their new home were last safety checked and serviced.

Ask your vendor for an annual gas safety record which shows that a Gas Safe registered engineer has checked the gas appliances.
If your vendor cannot supply an up to date annual gas safety record, you should get a Gas Safe registered engineer to check the gas appliances before you move in. This check should include the gas boiler, oven, hob and gas fires. The registered engineer will give the vendor a gas safety record which they should handover to you before you move in. See Atlantic’s “Pre-Purchase Gas Safety Check” under Surveys


Better Gas Safe than sorry – at home and away

Poorly maintained or badly fitted gas appliances can put you at risk from gas leaks, explosions, fires and carbon monoxide poisoning.

When you go away, whether staying in a B&B, villa, chalet, hotel, caravan or boat, you might be more vulnerable than in your own home. You don’t always know how often the gas appliances in your accommodation have been safety checked or serviced or if it’s been done by someone qualified.  iphe-logo1

Badly fitted and poorly maintained gas cookers, boilers and fires can cause gas leaks, explosions, fires, and carbon monoxide poisoning  – which can kill.
Gas safety regulations vary across the world. Gas Safe Register recommends that anyone taking a trip away follows simple gas safety precautions, and we would recommend you checking their website for tips on staying safe

Knowing what signs to look out for could save your life!

gsreg_logo_regBoilers account for around 60% of the carbon dioxide emissions in a gas heated home. By replacing an old G rated boiler with a new high efficiency condensing boiler and improving your heating controls, you will significantly cut your home’s carbon dioxide emissions and could save as much as £225 a year. If you are a senior citizen ask Atlantic how we can save you money on installation costs.

The current lifespan of a boiler is around 12 years and fitting an A rated high efficiency condensing boiler with the correct heating and hot water controls can make a huge difference to your heating bills over time.

What is a high efficiency condensing boiler?

A high efficiency condensing boiler works on the principle of recovering as much as possible of the waste heat which is normally wasted from the flue of a conventional (non-condensing) boiler. High efficiency condensing boilers convert 86% or more of their fuel into heat, compared to 65% for old G rated boilers.

Is my boiler a high efficiency condensing boiler?

If your boiler is an A-rated boiler according to SEDBUK ratings then it is a high efficiency condensing boiler.
How do I buy a high efficiency condensing boiler?
Please feel free to contact Atlantic Plumbing & Heating where one of our helpful staff will be happy to give you advise 020 7736 0303

Heating controls

Heating controls will keep your home at a comfortable temperature, making it warm when you want it but switching off when you don’t. They include: a programmer, a room thermostat, a combined programmable room thermostat, a cylinder thermostat and Thermostatic radiator valves (TRVs).

Frequently asked questionsiphe-logo1

So, how much energy and money could I really save with a better home heating system?
By fitting a condensing boiler and improving your heating controls you could save up to £225 a year and 1.1 tonnes of CO2 .

Is a combination condensing boiler more efficient than a regular condensing boiler?
A combination boiler can be more efficient because of the way it supplies hot water to your home. Other types of boilers produce hot water and then store it in a cylinder for use as and when it is needed. This is quite an efficient process – but if the hot water is not used before it cools down, then inevitably some heat will be wasted.
Combination boilers are most suitable for smaller homes but can also suitable for larger homes depending on your hot water requirements. Atantic can advise you which type would suit your home best.

Are condensing boilers overcomplicated and unreliable?

In a word no. The main difference between non-condensing boilers and condensing boilers is the design of the larger heat exchanger in the latter. Another difference is the condensing process itself: when the flue gases cool, water condenses inside the boiler and needs to be drained away. But this shouldn’t cause any problems if the boiler is fitted properly by a registered company such as Atlantic Plumbing & Heating.

I want to replace my old boiler. How do I know what size of new boiler to get?

The type and size of your new boiler will depend on a range of factors like the size of your property, how  well it is insulated, and the type of fuel and heating system you use to heat your home.
Again, Atlantic engineers will be able to advise you on the type and size of boiler best suited to your home.

How often should I get my boiler serviced?

It’s important to have any gas or oil fired appliance like a boiler serviced once a year. The flue will need checking to make sure it is clear, and our engineers will also check that your boiler is running safely and efficiently for you.
It’s best to check with your manufacturer about service schedules: as some boilers may need servicing more than others.

How can I make my central heating system more efficient without spending lots of money?

Your first step should be to make sure you are using your heating controls correctly. Review your boiler thermostat, cylinder thermostat, time programmer and thermostatic radiator valve settings and re-set them to match your needs more closely in terms of timing and comfort. Also keep the system clean – see our power flush section.

Control individual room temperatures with thermostatic radiator valves


If you have radiators, make sure that they are not blocked by furniture or curtains. Any obstructions will stop air flowing freely around the radiators – and so reduce their overall efficiency. Fit reflective insulation panel boards on the wall behind the radiators, especially if it’s an outside wall. Rigid reflective radiator panels are an ideal solution if you don’t want to take your radiators off the walls.

Also, try insulating your pipes in unheated parts of your home like the loft. Insulation material for a standard 15mm pipe costs around £1.50 per metre and will reduce heat loss. Fit a jacket, 3 inches or 75mm thick, to your hot water cylinder too if it isn’t already insulated. Jackets cost around £12 and could save you around £35 a year.

Getting your boiler serviced once a year will make sure it continues to work as efficiently as possible.

I don’t get consistent heat throughout my radiators. What can I do to fix this?

Air can stop water from reaching all parts of the radiator and decrease its effectiveness. A radiator that needs bleeding will not be as warm as other radiators, and it’s heat will be concentrated at the bottom. The heating system should be switched off when you bleed radiators to stop more air from entering the system. Hold a tea towel underneath the radiator key and open the valve very slowly as dirty water can spray out.

Energy Efficiency Bands

SEDBUK efficiencies are expressed as a percentage, and an A to G scale of percentage bands was also in use until October 2010. This has been withdrawn to avoid confusion with the proposed European energy label using similar ratings based on different principles. The meaning of the SEDBUK bands was as follows:


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 020 7736.0303, or email us at and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution.

In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

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